CSR's Privacy Policy


Boral CSR Bricks Pty Limited (hereafter “the Company”) trading as PGH Bricks & Pavers, respects the privacy of individuals. This policy outlines the way we manage personal information that we collect or that is provided to us.

The Company is bound by National Privacy Principles (“Principles”) contained in the Commonwealth Privacy Act. In summary, the Principles describe 'personal information' as information (or an opinion) relating to an individual that can be used to identify that individual.

Why does the Company collect personal information?

We are a major manufacturer and supplier of bricks and pavers. To operate our businesses, we need to collect some information about the people we deal with. Collecting personal information is also necessary in some circumstances to meet our legal obligations.

What kind of personal information do we collect and how do we collect it?

The Company generally collects and holds personal information about:

  • our employees;
  • contractors who provide services to the Company;
  • our customers;
  • our suppliers;
  • job applicants; and
  • other people who may come into contact with the Company

The type of information we collect varies, depending on the purpose, and may include (but is not limited to) name, address, contact details, credit information and marketing information.

This information may be obtained by way of forms filled out, information provided in person or by telephone by the individuals themselves, or from a third party (for example, a reference).

How do we use personal information and to whom may we disclose it?

In general, the Company uses personal information to:

  • provide products or services that have been requested;
  • maintain relationships with suppliers and contractors;
  • communicate;
  • provide ongoing information about the Company’s products and services to our customers; and
  • comply with legal obligations.

Depending on the product or service concerned, personal information may be disclosed to:

  • other divisions or organisations within the Company;
  • service providers and specialist advisers to the Company who have been contracted to provide the Company with administrative or other services;
  • insurers, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law;
  • credit reporting or reference agencies or insurance investigators; or
  • a person authorised by an individual.

Generally, we require that organisations outside the Company who handle or obtain personal information as service providers to the Company acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the Principles and this policy.

In most cases, if you do not provide information about yourself that the Company has requested, we may not be able to provide you with the relevant product or service.


How do we treat sensitive information?

The Privacy Act defines 'sensitive' information as information about a person's racial or ethnic origin, religion, membership of political bodies, trade union or other professional or trade association, sexual preferences, criminal record or health.

Sometimes it may be necessary to collect sensitive information. If you provide the Company with sensitive information, it is Company policy that this information will be used and disclosed only for the purpose for which it was provided or another directly related purpose, unless you agree otherwise, or unless use or disclosure of this information is allowed by law.

The way we use tax file numbers and information received from a credit reporting agency about an individual is also restricted by law.


How do we manage personal information?

The Company trains its employees who handle personal information to respect the confidentiality of that information and the privacy of individuals.


How do we store personal information?

The Company is required by the Principles to safeguard the security and privacy of your information, whether you interact with us personally, by telephone, mail, over the internet or other electronic medium. This includes an obligation to take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

The Principles also require the Company not to store personal information longer than necessary. Where the Company no longer requires any personal information that we hold, we will destroy that personal information or remove details which may identify individuals.


How do we keep personal information accurate and up-to-date?

The Company seeks to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We encourage you to contact the Company as soon as possible in order to update any personal information we hold about you.


Can you check what personal information about you is held by us?

You may obtain access to any personal information which the Company holds about you, unless one of the exceptions in the Principles applies.

To make a request to access information the Company holds about you, please contact us in writing. The Company will require you to verify your identity and to specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

Updates to this Policy

This privacy policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. All personal information held by the Company will be governed by the most recent policy. If you are unsure whether you are reading the most current version, please contact us.

What if you have a complaint?

If you consider that any action of the Company breaches this privacy policy or the National Privacy Principles, you can make a complaint. In the first instance, please direct your complaint to the particular Company concerned – they are likely to be in the best position to deal with the matter quickly and effectively. If the matter is not resolved to your satisfaction, please make contact with the relevant officer below. The Company endeavours to respond promptly to complaints.

How do you contact us?

If the Company is unable to deal with a privacy complaint to your satisfaction, please contact the CSR by e-mail, post or phone:

Email: csrprivacy@csr.com.au
Post: CSR Limited, Locked Bag 1345, North Ryde BC NSW 1670
Phone: (02) 9235 8000

Issued May 2015


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